Referral Pathway | Paramount Options

Referral Pathway

A clear route from enquiry to care.

Our referral pathway helps individuals, families, local authorities, social workers, care coordinators and professionals understand how home care, supported living, staffing support and safeguarding concerns are received, reviewed and progressed.

Start a Referral Supported Living Home Care

Simple, safe and organised

We guide each enquiry to the right team so home care needs, supported living referrals, staffing requests and safeguarding concerns can be handled clearly and appropriately.

How referrals are handled.

Paramount Options receives referrals and enquiries from individuals, families, representatives, professionals, local authorities and organisations.

Each referral is reviewed so we can understand the person’s needs, location, urgency, support requirements and the most appropriate next step.

Where care or supported living may be suitable, we progress the enquiry through discussion, assessment, support planning and safe service setup.

Referral Steps

From first contact to safe support.

The pathway keeps each stage clear so people know what to expect.

Initial enquiry

The referral begins when you contact us with details about the person, support needed, location and urgency.

Review needs

We review care needs, supported living suitability, risks, preferences, timing, family involvement and service requirements.

Assessment

Where appropriate, an assessment is arranged to understand routines, environment, risks, goals and desired outcomes.

Care or support setup

If support is agreed, a care plan or support plan is prepared and arrangements are made for safe support to begin.

Supported Living Referral

Supported Living referrals made simple.

We accept supported living referrals from professionals, families and individuals. Each referral is reviewed for suitability, support needs, accommodation availability and desired outcomes.

Start Supported Living Referral View Supported Living

Local Authority Referrals

Social Worker Referrals

Care Coordinator Referrals

Family Referrals

Self Referrals

Professional Referrals

Who Can Refer

Referrals can come from different people.

We accept enquiries from people seeking care directly, families, representatives, professionals involved in health or social care support, and organisations needing staff.

Individuals seeking care

Adults seeking Supported Living

Family members

Friends or representatives

Local authorities

Social workers

Care coordinators

Discharge teams

Healthcare professionals

Organisations needing staff

Information Needed

What helps us process a referral faster?

The more accurate the information, the easier it is to guide the enquiry to the right pathway.

01 / Person Details

Who needs support?

Name, contact details, address or area, main contact person and relationship to the person needing care or supported living.

02 / Care or Support Needs

What support is required?

Home care, supported living, personal care, medication support, community access, daily living skills, overnight care or specialist needs.

03 / Timing

When should support start?

Preferred start date, urgency, visit frequency, accommodation needs, current support and any immediate concerns.

Urgent or safeguarding concerns

If someone is at immediate risk of harm, contact emergency services first. For safeguarding concerns that need to be raised with Paramount Options, contact us as soon as possible.

Immediate danger

If someone is at immediate risk, call emergency services first before contacting our team.

Safeguarding concern

Record the facts clearly and contact the appropriate safeguarding route as soon as possible.

Care or support changes

If needs have changed, tell us so support can be reviewed and adjusted where appropriate.

General enquiry

For non-urgent care, supported living, staffing or recruitment questions, contact us and we will guide your enquiry.

Ready to start a referral?

Contact Paramount Options with the details of the support needed and our team will guide the enquiry to the right pathway.

Start Referral Supported Living Home Care